Privacy Policy
Who is responsible
Globonet B.V. of Curaçao decides how your personal data is used and acts as the data controller. Netglobe Services Limited of Cyprus processes data on its behalf. We have appointed a Data Protection Officer for any question about your data.
What we collect
We hold identity details such as your name, username and date of birth, contact details such as your address, e-mail and phone number, and financial details about the cards and accounts you pay with. We also record your deposits, withdrawals and bets, technical data such as your IP address, browser and device, how you use the site and your marketing choices.
How we collect it
Most data comes from you, for example when you register, contact support or join a newsletter. Some comes from our partners, public authorities, public records and the technology of the site.
Why we use it
We use your data to run your account and our services, to check bets and payments, and to meet legal duties such as age and identity checks, fraud and money laundering controls and tools that help you manage your play. We also use it to improve our games and service, and, where you agree, to send you offers that match your activity.
Who we share it with
Data can be shared inside our group and with companies that work for us, such as IT providers and game studios. We keep data on servers in the EU and EEA, and any transfer outside that area is protected by proper legal safeguards. Card details are shared only with the card schemes, our payment acquirer or authorities with a valid request.
How long we keep it
Most data stays with us while your account is open, and because of licensing and anti-money laundering rules we keep it for at least five years after an account is closed.
Your rights
Depending on where you live, you can ask to see your data, correct it, delete it, limit or object to its use, move it to another company or withdraw your consent. You can also complain to your national data protection authority. Please contact us from the e-mail address linked to your account so that we can confirm your identity first.